Refund policy

Cancellation Policy

You may cancel your order within 48 hours of placing it. Refunds will typically be processed within 3-5 business days and will be issued to your original form of payment.

Return Policy

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

Conditions for Return:

Items must be unused and in the same condition as received.

Items must be in their original packaging.

A receipt or proof of purchase is required.

Non-Returnable Items:

Certain health and personal care items.

Partial Refunds (if applicable):

Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.

Items returned more than 30 days after delivery.

Please note: Do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. Approved refunds will be processed promptly, and a credit will be applied to your original payment method within a few days.

Late or Missing Refunds:

Check your bank account.

Contact your credit card company, as processing times may vary.

Contact your bank for further clarification.

If you still have not received your refund after following these steps, please contact us at info@fureverlove.com.au.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges (if applicable)

We replace items only if they are defective or damaged. If you receive a defective or damaged product, please contact us within 72 hours of delivery at info@fureverlove.com.au.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once the return is processed, a gift certificate will be sent to you.

If the gift giver had the order shipped to themselves, we will issue a refund to the gift giver upon return.

Shipping for Returns

To initiate a return, please contact us at info@fureverlove.com.au.

Customers are responsible for return shipping costs.

Shipping costs are non-refundable.

Depending on your location, the time it may take for an exchanged product to reach you can vary.